Shipping and Returns

Timeline

Please allow up to 1-3 business days for work to be shipped out. In most cases, work will be shipped within the week but this estimate is based upon the possibility of unforeseen delays. We ship work using USPS and UPS. 

Packing Material
We use a combination of materials to pack - corrugated cardboard, peanuts, bubble wrap (reused) and paper products. Our packing strategy is to balance using eco-friendly materials while ensuring that the pots make it to you safely. Strategies vary based on the types of pots, number of pots, and distance of travel. We reuse packing material as much as possible (like styrofoam peanuts) in order to be more eco-friendly. The results may not always be the most aesthetically pleasing.

International Orders

INTERNATIONAL CUSTOMERS,

CANADA - A flat rate will be charged depending on how many pieces you get. If we can secure a less expensive method of shipping via USPS, we will refund you the remainder. 

OTHER INTERNATIONAL CUSTOMERS, please note that a $80 flat shipping rate will be applied to your order.  We will find the least expensive method of shipping and then either refund or charge you the remainder after we secure a shipment price. 

Large Orders

Orders over $2000 are charged $300 in shipping. We will refund the difference after shipping cost have been secured.

Refunds

You may return anything you’re not happy with; we will refund you the price of the pot, and you are responsible for all shipping charges.

If you finish a transaction during the sale and decide to make another purchase we will consolidate your order and it may be possible to refund some of your shipping charges.

How to Care for the Pots:
Work is dishwasher and microwave safe unless it has applied luster or decals. We recommend washing work with a combination of hand washing and dishwasher. If you have hard water, the dishwasher may leave a residue on bare clay surfaces. Be cautious when microwaving high iron ceramics (earthenware) as it can crack pots. 

Terms and Conditions
When you purchase anything from Justin D’Onofrio, you agree to hold Justin D’Onofrio harmless from any loss, damage or injury due to any products purchased from us. 

In the event of receiving a damaged pot, our maximum liability to you is the amount you paid for the item(s) purchased. Please contact us immediately upon receipt of broken shipment and if possible provide an image of broken work in shipping materials. 

All items offered on the site are provided "as is" and without warranties of any kind, whether express or implied. Note: We reserve the right to update these policies at any time.

Privacy Policy
Customer Privacy is very important to us. We do not share or sell any information provided to us by our customers.